Quick Verdict

You’ll find The Gillette a comfortable, convenient base for your time in Gatlinburg. The location near 235 Airport Road gives you fast access to downtown and the Great Smoky Mountains, while many rooms provide sweeping mountain views and private balconies so you can relax with scenery just outside your window. The hotel’s mix of practical in-room features, free Wi‑Fi, and on-site parking makes it a straightforward choice when you want a no-fuss place to return to after a day of hiking, shopping, or dining. It’s particularly well-suited for couples, families, and travelers who need accessible accommodations.

This review walks you through the location, room options, amenities, accessibility features, practical policies, pros and cons, booking tips, and sample stay plans so you know exactly what to expect and how to choose the best room for your needs.

Location and Access

Where it sits and what that means for you

The Gillette sits at 235 Airport Road. That position gives you two major advantages:

• Quick access to downtown Gatlinburg: You’ll be close to the Parkway, restaurants, shops, and attractions such as the Ripley’s Aquarium, Ober Gatlinburg (via the Aerial Tramway), and numerous souvenir and dining options.
• Easy gateway to the Great Smoky Mountains: When you want to head into the Smokies for hikes, scenic drives, or overlooks, you’ll be on one of the convenient access routes. Morning departures are simple, and returning after sunset is straightforward thanks to the short drive back.

Transport considerations

• If you drive, you’ll appreciate the free private on-site parking.
• If you’re using a rideshare or taxi, the property is easy to locate from the Parkway and nearby junctions.
• For flights, the property’s proximity to the local regional airport shortens transfer times, though you’ll likely still use a car or shuttle when moving between attractions.

Neighborhood feel

You won’t be in the busiest, most frenetic part of town, but you’ll still be close enough to walk to a number of downtown spots depending on your pace and which part of downtown you want to reach. The setting is a good balance of convenience and a slightly quieter feel at the end of the day.

Rooms and Suites — What you can choose and how they compare

You’ll notice the property offers a range of configurations: studios, doubles, and king/queen rooms, plus accessible options. Several units have mountain views and private balconies, and some include kitchen or kitchenette features for longer stays or family convenience.

Room types at a glance

Use the table below to quickly compare the main room options and choose what fits your trip.

Room Type	Typical Size & Bed	Balcony / View	Kitchenette / Dining	Accessibility	Best for
Studio with Balcony	~630 sq ft, King	Yes — private balcony with mountain view	Small kitchenette / appliances	Varies by unit	Couples, longer stays
Deluxe Double	Medium, Two Queens or Queen + Twin	Many have mountain views	Some units may have refrigerator/microwave	Some accessible options available	Families, groups
Large Double Room	Larger than Deluxe, Multiple beds	Often mountain-facing	May include mini-fridge / microwave	Depends on unit	Larger families, groups
Superior/Deluxe King	Medium, King bed	Usually good views	May have refrigerator	Standard accessible options	Couples seeking comfort
Accessible King Room	Medium, King	View available	Typically no kitchenette	Roll-in shower, accessible features	Travelers needing accessible facilities

Notes on the room types

• The Studio with Balcony stands out for space and a kitchenette, making it a practical choice if you prefer light cooking or longer stays.
• Most standard rooms offer complimentary toiletries, air conditioning, flat-screen TV, and a work desk, which helps if you need to catch up on work or plan daily routes.
• If you require an accessible unit, the property offers a King Room with a roll-in shower and other accessible features. Confirm availability and specifics when booking.

In-room Amenities and Comfort

Bedding and sleep quality

You’ll find premium bedding in Superior/Deluxe rooms, and the king and queen options are comfortable for a restful night. If you’re traveling as a family, double rooms and large doubles give you bed flexibility so everyone can sleep comfortably.

Climate and climate control

All rooms include air conditioning, which is essential in summer months. Heating is available when needed during cooler seasons. If you’re sensitive to room temperature, request a room with easy thermostat access when you check in.

Electronics and connectivity

• Flat-screen TV in every room for evening entertainment.
• Complimentary Wi‑Fi throughout the property, which helps when you need to check maps, stream a show, or work remotely.
• A work desk in many rooms makes it easier to handle emails and trip planning.

Food prep and storage

• Refrigerator and microwave are common in many units; several studios include a small kitchenette.
• Tea/coffee makers are provided for morning routines.
• If you prefer to eat in occasionally, choose a room with kitchen/dining facilities and a dining table to save on meals.

Bathroom and toiletries

Bathrooms are private in each room and supplied with complimentary toiletries. Roll-in shower options are available in accessible rooms, and standard modern bathrooms are found throughout other room types.

Accessibility and Family-Friendliness

Accessibility specifics

You’ll find the property is thoughtfully equipped for accessibility:

• Wheelchair-accessible units are available.
• An elevator connects floors—useful if you have mobility concerns or heavy luggage.
• The Accessible King Room includes a roll-in shower and other accessible bathroom fixtures.
• If you require specific accessible features (grab bars, lowered counters, other specifics), contact the property ahead of time to confirm the unit configuration.

Family features and considerations

• The property welcomes children and positions itself as family-friendly.
• The room configurations include multi-bed options and larger studio layouts that suit families.
• There are no cribs or extra beds available, so you’ll need to plan sleeping arrangements with the room’s existing bed setup.
• Pets are not permitted, so if you’re traveling with a service animal, verify the property’s policy and required documentation prior to arrival.

Safety and convenience for families and accessible travelers

• Free on-site parking reduces the need to transfer luggage long distances.
• Complimentary Wi‑Fi and work desks make it easier to coordinate plans, check weather conditions, or arrange tickets.
• The lack of event/party allowance keeps the environment calmer for families and guests who need a quieter stay.

On-site Facilities and Practical Details

Pool and leisure

• The property has an outdoor seasonal pool. Keep in mind it’s closed from October through March or early April, so summer stays will get the most benefit from this feature.
• There are no on-site restaurants listed; you’ll likely eat at downtown restaurants or prepare simple meals in rooms that include kitchen facilities.

Parking and connectivity

• Free private on-site parking is a clear convenience if you’re driving or renting a car.
• Complimentary Wi‑Fi throughout reduces mobile data reliance and helps you stay connected.

Policies that affect your stay

• Check-in starts at 1:00 PM; check-out is by 11:00 AM. Plan your arrival and departure times accordingly or ask the front desk for early/late options (subject to availability and potential fees).
• Guests need to present a photo ID and a credit card upon check-in. The minimum check-in age is 21.
• Many rates offer free cancellation and pay-at-property options, but specific conditions vary by room and booking dates—always confirm the exact terms at booking.
• Parties and events are not permitted, which aligns with the family-friendly and quiet atmosphere the property aims to maintain.
• Local tax applies at booking, so budget accordingly for the total cost.

Booking, Rates, Policies, and Tips

How to choose the best rate

• Compare direct booking with third-party booking sites. Some rates include free cancellation and pay-at-property options; others may offer slightly lower non-refundable prices.
• If you need an accessible room or a specific balcony/view, reserve early. Those units are limited and can sell out during high season.

Cancellation and payment tips

• Look for free cancellation policies if your travel dates are flexible; they provide peace of mind in case plans shift.
• Pay-at-property is convenient if you wish to confirm your reservation without an advance charge, but check whether the chosen rate still requires a credit card guarantee.
• Verify taxes and any incidental hold policies. Hotels frequently place a hold on your card to cover potential incidentals; ask the front desk about hold amounts and release timelines.

Timing and seasonal advice

• The outdoor pool is seasonal (closed October through March/early April), so plan pool-time stays during late spring through early fall.
• Peak visitation in Gatlinburg often occurs during summer and fall foliage season. Book early in those windows for best room selection and rates.
• If you have a morning plan in the Smokies, request a late-night parking spot nearby or ensure your route to the trailhead is checked in advance.

Communication with the property

• For specific room features (roll-in shower, kitchenette layout, balcony orientation), call or email ahead to confirm. Descriptions on booking platforms sometimes vary between listings.
• If you need accessible parking or a ground-floor room, state that need when booking so the property can prepare.

Pros and Cons — Quick checklist for decision-making

Pros

• Strong location near downtown Gatlinburg and easy access to the Great Smoky Mountains.
• Spacious rooms and studios; some with private balconies and great mountain views.
• Family-friendly focus and wheelchair-accessible units with roll-in shower options.
• Practical in-room conveniences (refrigerator, microwave in many units, complimentary toiletries).
• Free on-site parking and complimentary Wi‑Fi make logistics simple.

Cons

• No on-site dining or restaurant listed, which means you’ll rely on nearby eateries or meal prep if your room has kitchenette features.
• Pool is seasonal and closed in the colder months.
• No cribs or extra beds available — families should check bed configurations before booking.
• Pets are not permitted, which matters if you planned to travel with a non-service animal.

Who this property fits best

You should consider The Gillette if:

• You want a convenient, no-fuss home base near downtown Gatlinburg and the Smokies.
• You need accessible facilities — such as a roll-in shower — or appreciate an elevator and accessible units.
• You’re traveling as a family and prefer flexible room layouts, some with kitchen/dining options.
• You value free parking and reliable Wi‑Fi for planning daily activities or light remote work.

This property is less ideal if:

• You need on-site dining or a full-service hotel experience with amenities like a spa, nightly entertainment, or a bar.
• You’re traveling with pets (unless it’s a certified service animal — check policies).
• You require cribs, extra beds, or party/event accommodations.

Sample stay plans — Make the most of your time

Below are a few sample plans tailored to different types of travelers. Use them as inspiration so you can match room choice and schedule to your goals.

For couples — Relaxed weekend (2 nights)

• Book a Superior/Deluxe King or the Studio with Balcony for a more private stay and scenic sunrise views.
• Day 1: Arrive midday, check in, get settled. Walk into downtown for dinner and a gentle stroll along the Parkway. Use the room’s balcony for an after-dinner beverage.
• Day 2: Start early and head into the Great Smoky Mountains for a morning hike (e.g., Laurel Falls or Alum Cave if you want moderate options). Return in the afternoon for a spa or shopping in town, and end with a romantic dinner.
• Day 3: Enjoy a relaxed morning with coffee and checkout by 11:00 AM.

Why it works: A king room gives you space and comfort, balcony options let you preserve privacy while still enjoying mountain air, and the property’s location reduces driving time.

For families — Fun and flexible (3 nights)

• Choose a Large Double or the Studio with Balcony if you want kitchenette features and extra sleeping room.
• Day 1: Arrive, check in, pick up groceries or dinner to enjoy in your room’s dining area if available.
• Day 2: Visit family-friendly attractions like Ripley’s Aquarium in the morning and the Ober Gatlinburg aerial tramway in the afternoon. Use the pool in warm months for evening downtime.
• Day 3: Head to Great Smoky Mountains National Park for a half-day hike or picnic, return for downtown shopping and a casual dinner.
• Day 4: Pack up leisurely and check out by 11:00 AM.

Why it works: Multi-bed rooms plus kitchenette options make meals and naps easier for younger children, and the property’s layout keeps logistics simple.

For accessible travelers — Comfortable and confident (2–4 nights)

• Reserve the Accessible King Room with a roll-in shower and confirm accessible parking if needed.
• Plan at least one Smoky Mountains scenic drive and one close-by attraction like the Gatlinburg SkyLift Park (check accessibility of each attraction ahead of time).
• Use the hotel’s elevator for luggage and mobility device convenience, and ask the front desk about the best routes for accessible sidewalks and ramps nearby.

Why it works: The property’s accessible unit and elevator reduce typical travel stress, and free parking makes arrival and departure smoother.

Final Recommendations and Practical Reminders

• If you need an accessible room, call to confirm specifics — accessible layouts can vary and early requests increase your chances of getting the exact configuration you need.
• If a balcony and mountain view are high on your list, request a Studio with Balcony or a mountain-facing Deluxe/Double well in advance.
• For families, note that no cribs or extra beds are provided. Plan room selection according to your children’s sleeping arrangements.
• Remember pool seasonality when planning a swim-focused trip: it’s closed from October through March/early April.
• Use free cancellation or pay-at-property options if your dates aren’t fixed. Check payment holds and incidental policies so you’re not surprised at check-in.

You’ll find The Gillette a practical, view-focused lodging choice that balances comfort, accessibility, and location for a wide range of Gatlinburg visitors. If you prioritize spacious rooms, mountain views, and family or accessibility-friendly features while keeping logistics simple, this property is worth serious consideration.